Shipping Policy

Delivery Channels

We currently facilitate orders using carriers such as DHL and UPS.

Delivery Times

Within the USA + its territories, Shipping on orders can take approximately 10 business days. International shipments may take 14-18 business days due to international shipping laws and regulations.

Shipping Cost

Shipping cost can be updated without prior notice. Flat rate shipping is only available in the USA and its territories. International shipping rates vary based on weight and other factors determined by the carriers. We assure you that we try to attain the best possible shipping cost for our customers as we continue to nurture our relationships with our artisans and our shipping providers.

Return & Exchange Policy

Sometimes things aren’t always what we expected it to be and that is okay.  We try our best to provide items and services that our customers would enjoy. We ask that if you are unsure about an item, prior to purchase,  to contact us at [email protected].  We are here to answer any questions and concerns to make sure you are satisfied.

Unfortunately, due to the items being 100% natural,  we can not accept returns. However, we can accept exchanges on products we (21 Degrees) incorrectly sent.  Items being exchanged must be:

  • In its original packaging.

  • Sent within 3 business days of you receiving the package.

  • The item(s) is without damage.

  • Must not be used or tampered with.

Once we inspect the item and we satisfied that it meets these criteria’s, we will gladly replace those items free of charge within 10 business days, with 10% off your next purchase and including shipping on us (21 Degrees).